LIFETIME WARRANTY POLICY

At MOBOSI, we take immense pride in the durability and engineering of our products. To show our commitment to quality, we offer a Limited Lifetime Warranty on our protective cases and accessories. We’ve got you covered for the long haul.

1. WARRANTY DURATION

This warranty is valid for the lifetime of the product as long as it is owned by the original purchaser. The warranty is non-transferable and requires proof of purchase from our official store.

2. WHAT IS COVERED (Manufacturing Defects)

Our Lifetime Warranty covers defects in materials and workmanship that reveal themselves under normal use. This includes:

  • Structural failures (e.g., hinge malfunctions on Z Fold cases).

  • Material splitting or peeling not caused by impact.

  • Faulty secure-lock mechanisms or kickstands.

  • Persistent fitment issues that prevent the case from staying on the device.

3. WHAT IS NOT COVERED (Exclusions)

The MOBOSI Lifetime Warranty is designed to protect you against quality errors, not against the rigors of daily life. We do not provide warranty coverage for:

  • Accidental Damage: Cracks, breaks, or failures caused by drops, impacts, or falls. (The case is designed to sacrifice itself to save your phone; damage to the case from a drop means it has performed its job).

  • Misuse & Negligence: Damage from improper installation, exposure to chemicals, or extreme heat/cold.

  • Normal Wear & Tear: Scratches, dents, or natural discoloration (such as yellowing over time) that occurs through regular usage.

  • Device Damage: We do not cover any damage to the electronic devices used inside our cases.

  • Unauthorized Alterations: Any modification made to the product by the user.

Important: If an item is returned and found to have been damaged by external force or misuse rather than a manufacturing defect, the warranty claim will be denied.

4. RETURN SHIPPING RESPONSIBILITY

To process a warranty claim, the customer is responsible for all shipping costs associated with returning the defective item to MOBOSI for inspection. These costs are non-refundable. We recommend using a trackable shipping method, as we are not liable for items lost during return transit.

5. HOW TO SUBMIT A CLAIM

If you encounter a genuine quality issue, please follow these steps:

  1. Email our support team at help@mobosi.com.

  2. Include your Order Number and a Video or Photos showing the defect from multiple angles.

  3. Our quality control team will review your claim within 2-3 business days.

  4. If approved, we will provide instructions for the return. We will either repair the item or provide a one-time replacement of the same or similar product.

6. LIMITATION OF REMEDY

MOBOSI’s sole obligation under this warranty is to repair or replace the product at our discretion. No other warranties, expressed or implied, are provided.

7. CONTACT US

For any inquiries regarding your product’s protection, please contact:

Brand: MOBOSI
Email: help@mobosi.com
Company: MOBOSI Technology Co., Ltd.