Refund policy

At MOBOSI, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns

To be eligible for a return, your item must be in the same condition that you received it, unused and undamaged, with all original packaging and accessories included. You will also need your order number or proof of purchase.

To request a return, please contact us at:

Email: help@mobosi.com

Please contact us before sending any items back. Our customer service team will review your request and provide return instructions if your return is approved.

Returns sent without prior approval may not be processed.

Please do not send your package back before receiving return instructions from our customer service team.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Original shipping fees are non-refundable unless the return is caused by an error on our part.

For approved returns, please use a trackable shipping method. MOBOSI is not responsible for return packages lost during transit.

Damaged, Defective, or Incorrect Items

Please inspect your order after receiving it and contact us as soon as possible if:

• Your item arrives damaged
• The product is defective
• You received the wrong item or variant

Please contact us at help@mobosi.com and provide your order number along with photos or videos of the issue.

We will review your request and work with you to provide an appropriate solution.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Products that have been used, damaged, or modified after delivery
• Items returned without original packaging or included accessories
• Items that show signs of misuse, accidental damage, or normal wear and tear

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

If you would like to exchange an item, the fastest way is to request a return for your original item first. Once your return is approved and processed, you can place a new order for the item you need.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional processing time before the refund appears on your account.

If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at:

Email: help@mobosi.com