Shipping Policy

Thank you for choosing MOBOSI. We are committed to delivering your order as quickly and safely as possible. Below are the terms and conditions that constitute our Shipping Policy.

1. SHIPPING ORIGIN

All orders are processed and shipped directly from our dedicated warehouse in the United States. This ensures faster transit times and reliable service for our domestic customers.

2. PROCESSING TIME

Orders are typically processed within 1-2 business days (excluding weekends and holidays). You will receive a notification with tracking information once your order has officially shipped.

3. SHIPPING RATES & DELIVERY ESTIMATES

We offer several shipping options to meet your needs:

Please note: Delivery times are estimates and start from the date of shipping, not the date of order.

4. ORDER TRACKING

Once your order has been dispatched, we will send you an email containing your tracking number and a link to the carrier’s website. Please allow 24-48 hours for the tracking information to update.

5. FORCE MAJEURE & UNEXPECTED DELAYS

At MOBOSI, we strive to meet all delivery deadlines. However, there are circumstances beyond our control that may result in delays. MOBOSI is not responsible for shipping delays caused by:

• Extreme Weather Conditions: Severe storms, snow, or natural disasters that impede carrier routes.

• Carrier Issues: Internal strikes, technical glitches, or peak holiday season backlogs.

• Force Majeure: Any "Acts of God" or unexpected events (e.g., government actions, public health emergencies).

In such cases, we will do our best to keep you informed of any significant changes to your delivery schedule.

6. INCORRECT ADDRESSES & REFUSED SHIPMENTS

Please double-check your shipping address during checkout. MOBOSI is not responsible for orders shipped to an incorrect address provided by the customer. If a shipment is refused or undeliverable, the customer may be responsible for additional shipping charges.

7. LOST OR STOLEN PACKAGES

If your tracking information indicates that your package was delivered but you have not received it, please contact the carrier immediately or reach out to us at help@mobosi.com. We will assist you in the investigation, but please note that MOBOSI is not liable for packages stolen after confirmed delivery.

8. CONTACT US

If you have any questions about your shipment or our shipping practices, please feel free to contact our customer support team:

Email: help@mobosi.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)