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Continue shoppingShipping policy
Thank you for choosing MOBOSI. We are committed to delivering your order as quickly and safely as possible. Below are the terms and conditions that constitute our Shipping Policy.
1. SHIPPING ORIGIN
All orders are processed and shipped directly from our dedicated warehouse in the United States. This ensures faster transit times and reliable service for our domestic customers.
2. SHIPPING COVERAGE
We currently ship to the contiguous 48 United States only (excluding Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, and other U.S. territories).
3. PROCESSING TIME
Orders are typically processed within 1–2 business days (excluding weekends and holidays). You will receive a notification with tracking information once your order has shipped.
4. SHIPPING RATES & DELIVERY ESTIMATES
We offer several shipping options to meet your needs:
| Shipping Method | Order Value | Cost | Estimated Delivery Time |
|---|---|---|---|
| Standard Shipping | Over $39 | FREE | 5–7 Business Days |
| Standard Shipping | $39 or Less | $6.99 | 5–7 Business Days |
| Expedited Shipping | Any Amount | $9.99 | 3–5 Business Days |
Please note: Delivery times are estimates and begin from the shipping date, not the order date.
5. ORDER TRACKING
Once your order has been dispatched, we will send you an email containing your tracking number and a link to the carrier’s website. Please allow 24–48 hours for tracking information to become available.
6. FORCE MAJEURE & UNEXPECTED DELAYS
At MOBOSI, we strive to meet all delivery deadlines. However, certain circumstances beyond our control may cause shipping delays.
- Extreme Weather Conditions: Severe storms, snow, or natural disasters that affect transportation routes.
- Carrier Issues: Carrier strikes, operational disruptions, technical issues, or holiday shipping congestion.
- Force Majeure: Events beyond reasonable control, including government actions, public health emergencies, or other unforeseen circumstances.
If delays occur, we will make every reasonable effort to keep you informed of any significant updates regarding your shipment.
7. INCORRECT ADDRESSES & REFUSED SHIPMENTS
Please double-check your shipping address before placing your order. MOBOSI is not responsible for shipments sent to an incorrect address provided by the customer. If an order is returned due to an incorrect address or refusal of delivery, additional shipping charges may apply.
8. LOST OR STOLEN PACKAGES
If your tracking information shows that your package has been delivered but you have not received it, please contact the shipping carrier first. You may also contact us at help@mobosi.com. We will gladly assist with the investigation; however, MOBOSI is not responsible for packages lost or stolen after confirmed delivery.
9. CONTACT US
If you have any questions regarding our Shipping Policy, please contact us:
Email: help@mobosi.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)